Processing: 1–3 business days (on weekdays usually the same day)
Delivery time: 6–12 business days after shipment
Tracking: You will receive an email with a tracking number as soon as the package is on the way

30-day return right: exchange possible
Cancellation: possible as long as the order has not yet been shipped
Return address: please contact customer service
Refund: within 14 days after receiving the return
Return costs: paid by the customer (€25–30)
Conditions: item unworn, unwashed, with original tags
Doesn’t fit? We will send you a free replacement
Defective/incorrect items? Photo + order number to customer service — we will send a free replacement

Size selection recommendation:
We want to make sure the fit is perfect. For this reason, we recommend ordering 1–2 sizes larger than your usual size. Our size guide is a helpful tool, so we encourage you to consult it before placing your order. If you can’t find the size guide, please contact us—we’ll be happy to help!

Please note:
If you do not consult the size guide, we cannot take responsibility if the product does not fit as expected. We are here to help, so please don’t hesitate to contact us if you need assistance.

Materials note:
At Avellorae, we place great importance on accessibility and style so we can offer modern products at reasonable prices. To achieve this, we use a combination of cost-effective materials that help keep prices low while maintaining quality. Below are some examples of our material blends:

• Wool: A blend of genuine wool and synthetic wool
• Cotton: A blend of cotton and polyester
• Linen: A combination of linen, cotton, and polyester
• Cashmere: A blend of exceptionally soft wool and acrylic

Our shoes are crafted using a combination of high-quality materials, such as genuine and vegan leather, durable soles, and comfortable linings, offering the perfect balance between style, durability, and comfort.

We are confident that this approach creates the ideal balance between quality, longevity, and price. If you have any questions about specific materials, please don’t hesitate to contact us—we’re always happy to help!

Color note:
Please note that there may be slight color variations between the images shown and the actual product due to lighting conditions and screen settings. We make every effort to ensure maximum accuracy and thank you for your understanding. If you have any questions, we are of course at your disposal!